调剂工作是医院工作的第一线，是药剂科的门户，是医院药剂科工作的中心［’］。而发药对病人的交待是调剂工作的重要环节。当前，一些医院的药剂人员对发药交待工作的重要性认识不足，有的缺乏应有的业务知识，有的解说不耐心、不认真，由此而产生一系列不合理用药问题。曾有 Dispatch work is the first line of hospital work, is the gateway to Pharmacy, is the center of the hospital pharmacy work [’]. The delivery of the patient’s explanation is an important part of the swap work. At present, some hospital pharmacy staffs do not have enough understanding of the importance of confessed work, some lack proper business knowledge, and others are impatient and unscrupulous. As a result, a series of problems concerning irrational drug use have arisen. Have