当前，全国建设行业学习烟台，广泛掀起了社会服务承诺的热潮，这项活功的开展无疑将对全行业的两个文明建设产生巨大的推动作用。承诺，就是答应允许，“一诺重千斤”，既然敢作承诺就须言而有信。那么，承而不诺又是一种什么行为呢？本文试从服务对象的权益保障角度，探讨一 At present, the construction of a nationwide construction industry in Yantai has set off a wave of social service commitments. This development of living power will undoubtedly have a tremendous impetus to the two civilizations in the entire industry. Promise is to allow permission, “promised a thousand kilos,” since the courage to make promises on the need to have the message. So, what is a non-promised behavior? This article try to protect the rights and interests of clients, to explore one