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日本第88届质量管理研讨会于2009年6月举行。近期的日本《质量管理》杂志对这次会议作了专题报导。研讨会的主题是“应用IT技术创造新的顾客价值——制造业的服务化”。出席该会的日本学术界和实业界的质量管理专家着重讨论了建立一种有效运用IT技术和日本自身优势以创造新的顾客价值的新颖业务模式的可能性。会上发表了以“制造业的服务化”为中心内容的主题报告,日本IBM公司和DAICEL化学工业公司的2个案例报告,以及关于日本制造业发展方向(日印协会)和日本产业结构的变革(日本经济产业省)的2个特别报告。并分6个专题进行了分组讨论。最后通过大会综合讨论,明确了这样一个问题:只要有效应用可视化、环境技术和IT技术,以此向全球化市场发出挑战,就能增强日本制造业的原有优势,并能改进弱点。通过顾客服务创新、知识经济化、以及制造业的服务化,就能实现将与顾客之间的关系从“交易性”向“关系性”的转变。会议的结论是:对日本企业来说现在正是机会。
Japan 88th quality management seminar held in June 2009. The recent Japan “Quality Management” magazine made a special report on the conference. The theme of the seminar is “Apply IT Technology to Create New Customer Value - Manufacturing Service”. The Japanese academics and industry quality management experts present at the conference focused on the possibility of creating a new business model that effectively uses IT technology and Japan’s own strengths to create new customer value. At the meeting, we delivered a keynote report focusing on “Service-oriented Manufacturing Industries”, two case reports from IBM Corporation of Japan and Daicel Chemical Industries Co., Ltd., and reports on the direction of Japan’s manufacturing industry (Japan-India Association) and Japan Industries Structural change (Japan’s Ministry of Economy, Trade and Industry) in two special reports. And divided into six topics for group discussion. Finally, through the comprehensive discussion at the General Assembly, we made clear the issue that the effective application of visualization, environmental technologies and IT technologies in order to challenge global markets can enhance the original advantages of Japanese manufacturing industry and improve weaknesses. Through customer service innovation, knowledge economy, and manufacturing service, we can achieve the change of relationship with customer from “transactional ” to “relational ”. The meeting concluded that it is an opportunity for Japanese companies.