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120调度是院前急救工作的第一步,直接关系到院前急救的质量,调度员的综合素质是决定院前急救成败的关键之一。因此,培养一支能力强、综合素质高的调度队伍尤为重要。本文分别从人员资质、心理素质、业务素质、协调能力几方面进行阐述,就调度员的综合素质建设和培养谈谈自己的看法。
120 dispatching is the first step of pre-hospital emergency work, which is directly related to the quality of pre-hospital first aid. The overall quality of dispatcher is one of the keys to determine the success or failure of pre-hospital emergency. Therefore, it is particularly important to train a contingent of highly competent and comprehensive high quality personnel. This article elaborates several aspects of personnel qualifications, psychological qualities, professional qualities and coordination ability respectively, and talks about their own opinions on the construction and training of dispatchers’ comprehensive qualities.