听人说过,职工的理念变了,企业就能管出水平来。起初不太理解,有一年去青岛海尔集团谈业务时才大开眼界。当时,我向这个集团的一位普通员工提了两个小建议:一是捆纸箱的胶带有时开胶,容易摔坏货物;二是大货车上的绳子经常勒破纸箱,换成尼龙带子就行。建议是上午提的,没想到下午一上班,海尔总裁办公室来人说,总裁对我的建议很重视,已决定改进了。他们还带我参观车间,让我再提意见。我感到很惊讶:“你们对我的建议怎么那么快就采纳了?”回答说“海尔有一个理念我们不是卖产品,而是卖信誉。客户的建议是信誉的源泉。信誉砸了,产品就完了。”他们还说:“很快采纳你的建议,是因为‘迅速 Listening to people said that the idea of ​​workers has changed, companies will be able to control the level. At first do not understand, one year to Qingdao Haier Group talk about business when the eye-opener. At that time, I made two small suggestions to an ordinary employee in this group: first, the adhesive tape of the carton sometimes opened the plastic and easily broke the goods; second, the rope on the large truck often broke the carton and replaced it with the nylon tape. Suggestions are raised in the morning, did not expect to go to work on the afternoon of one afternoon, Haier president office came, said the president attaches great importance to my proposal, has decided to improve. They also took me to the workshop and asked me to comment again. I was very surprised: ”How did you take my suggestion to adopt? “ Replied ”Haier has a concept that we are not selling products, but sell credit. Customer advice is the source of credibility. Reputation smashed , The product is finished. “” They also say: "Quick adoption of your suggestion is because ’quickly