在现代信息技术的推动下，世界图书馆事业正在向电子化、数字化、虚拟化的方面迈进。图书馆的外部信息环境和内部业务机制正在发生重大的变化。在这一转变过程中，如何认识图书馆读者服务工作的发展趋势，有效地提高读者服务工作的质量，是广大图书馆工作者必须认真探讨的重要 Driven by modern information technology, the world’s library industry is moving toward electronicization, digitalization and virtualization. The library’s external information environment and internal business mechanisms are undergoing significant changes. In this process of change, how to understand the trend of library reader service and how to effectively improve the quality of reader service are important to the library workers.