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前一段时间,国内一家著名软件公司(Ａ公司)接到了大量客户就该公司某软件质量问题的投诉。Ａ公司经调查发现,本公司的软件并不存在质量问题,问题在于Ａ公司的软件被国内另一家著名软件公司(Ｂ公司)生产的杀毒软件误报为含有黑客程序而予以部分删除、致使Ａ公司软件不能运行。为此,Ａ公司遭受了重大的经济和名誉损失。发现上述问题后,Ａ公司马上与Ｂ公司取得联系,要求其立即采取补救措施以防止损失进一步扩大,公开发表声明道歉并赔偿损失等。而Ｂ公司却认为在现有技术条件下,该公司的杀毒软件存在的技术缺陷是合理的、不可避免的。
Some time ago, a well-known domestic software company (A company) received a large number of customers on the company a software quality complaints. A company found through investigation that the company's software does not exist quality problems, the problem is that A company's software by another well-known domestic software company (B company) anti-virus software false positives to contain hacking program and to be partially deleted, resulting in A Company software can not run. For this reason, Company A suffered a significant economic and reputational loss. After discovering the above problems, Company A immediately contacted Company B and demanded that it take immediate remedial measures to prevent further losses, make a public statement of apology and compensate for the losses. However, Company B believes that the technical defects of the company's antivirus software under the existing technical conditions are reasonable and inevitable.