这些在某些领域拥有“最佳实践”的公司,为中国企业整体的管理进步起到了难以估量的示范作用。海尔海尔先是以日本松下和丰田公司为师,在经营中引入先进的质量和流程管理理念和方法;继而率先提出“星级服务”的概念,引领中国制造类企业进入服务制胜时代。海尔对创新和 These companies, which have “best practices” in some areas, have played an invaluable role model for the overall management progress of Chinese enterprises. First, Haier Haier, a division of Matsushita Electric Industrial Co., Ltd. and Toyota Motor Corporation, introduced advanced concepts and methods of quality and process management in its operations. It first proposed the concept of “star service” and led the Chinese manufacturing enterprises to enter the service-winning era. Haier to innovation and