在管理实践中，矛盾的发生是难以避免的。当矛盾发生时，尤其是当管理者本身即是矛盾的一方时，作为管理者，很重要的一条就是要控制自己和对方或双方的情绪，不使矛盾激化，尤其不能因自己情感处理失当．将矛盾激化。在日常工作中，解决矛盾应注意以下几点： 一、疏导结合化解 In management practice, the occurrence of conflicts is unavoidable. When contradictions occur, especially when the managers themselves are contradictory parties, it is very important for managers to control their own emotions and the other's or both parties without intensifying their conflicts. In particular, they can not handle their mistakes due to their own emotions. Intensify the contradictions. In daily work, to resolve conflicts should note the following: First, to ease the combination of defused