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我国自从1978年学习推广日本全面质量管理以来,至今已18个头了,取得了一定成绩,产生了良好的效果。现在大部分企业职工对全面质量管理都比较熟悉,也有了不少经验。但自国家制定和贯彻GB/T 19000-ISO 9000《质量管理和质量保证》系列标准以来,不少人产生了一些疑惑。弄不清它们的各自特点和相互关系,总起来有以下三种说法。
Since our country began to study and promote Japan’s total quality management in 1978, it has grown 18 years to date, achieving certain results and producing good results. Most of the employees in the company are familiar with total quality management and have gained a lot of experience. However, since the national formulation and implementation of the GB/T 19000-ISO 9000 “Quality Management and Quality Assurance” series of standards, many people have had some doubts. Unable to understand their respective characteristics and mutual relations, there are generally three kinds of arguments.