有时候,人与人之间冲突的真正原因无关事情的对错,而是因为不恰当的沟通方式引起的。沟通就是人们为了设定的目标,把信息、思想、情感在个人或群体之间传递,并达成协议的过程。他们包括口语沟通与非口语沟通。沟通是人类最基本、最重要的活动方式和交往过程,有效沟通是现代管理得以实施的主要手段、方法和工具,是做好思想政治工作、实现和谐发展的重要基石。档案工作中,人与人之间存在许多差异,角色差异、期望值差异、情感状态差异、文化差异等等,这些差异造成人们在工作中的一些 Sometimes, the real cause of conflict between people has nothing to do with right or wrong, but because of improper means of communication. Communication is the process by which people pass the information, thoughts and emotions between individuals or groups in order to set goals and reach an agreement. They include speaking and non-speaking communication. Communication is the most basic and most important way of activities and communication for human beings. Effective communication is the main means, methods and tools for the implementation of modern management. It is an important cornerstone of doing ideological and political work and achieving harmonious development. In file work, there are many differences among people, roles, differences in expectations, emotional status differences, cultural differences and so on, all of these differences cause people to work some