现代信息技术、计算机多媒体技术、网络技术的不断发展,迫使图书馆传统的服务方式、服务内容、服务形式必须与之相适应。随着数字图书馆、电子报刊、电子图书、光盘数据库、联机数据库等各种数字资源的日益涌现,图书馆传统的参考咨询服务工作正面临着严峻的挑战,以计算机网络为信托的网上参考咨询服务已经逐渐成为新的发展趋势。 The continuous development of modern information technology, computer multimedia technology and network technology has forced the library’s traditional service methods, service contents and service forms to be compatible with them. With the increasing emergence of digital resources such as digital library, electronic newspaper, electronic book, CD-ROM database and on-line database, the library’s traditional reference services are facing severe challenges. Computer network as the trust’s online reference Service has gradually become a new trend of development.