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日前,中国人寿财险股份有限公司“用心服务”窗口文化核心理念正式确立并对外发布,至此,该公司服务文化体系一期建设基本完成。近两年,该公司服务屡获行业权威机构高度认可,先后荣获“中国最佳客户服务”、“中国最佳呼叫中心”等服务行业顶级荣誉。广受赞誉的背后是持续细致的服务标准化建设、专业规范的服务团队管理、不断优化的服务流程,以及该公司在服务文化上的“深耕细作”。服务文化是打造企业竞争力的基石,是提升团队服务意识的核心,是企业参与竞争的“软实力”。据了解,自2009年至今,该公司逐步建立了以“用心服务”为核心、“专业、快捷、便利、贴心”的
Recently, China Life Insurance Co., Ltd. “Heart Services ” window of the core concepts of culture and the formal establishment of the official release, so far, the company’s service culture system basically completed. In the recent two years, the service of this company has been highly recognized by the industry authority and has won the top honors in the service industry such as “Best Customer Service in China”, “Best Call Center in China” and so on. Behind the acclaim is sustained and meticulous service standardization, professional and standardized service team management, continuous optimization of service processes, and the company’s service culture “deep plowing”. Service culture is to build the cornerstone of the competitiveness of enterprises, is to enhance the core of the service awareness of the team, is the “soft power” of the enterprises participating in the competition. It is understood that since 2009, the company has gradually established a “intentions service ” as the core, “professional, fast, convenient, caring ”