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在电费收缴工作中,公变客户具有数量多、点多面广的特点,往往要耗费电力营销人员较多的时间和精力。公变客户电费收缴工作是体现供电企业服务质量与管理水平的重要窗口。由于各种原因,其电费总是难以及时结零,成为了困扰供电企业的难题。如何改进工作方式,满足公变客户的需求,提供更便捷、低碳的电费收缴方式,不仅是供电企业提高电费回收率的需要,更是提升供电服务内涵的追求。近年来,国网邵阳供电公司为实现电费
In the electricity collection work, the public has a large number of customers, points wide range of features, often spend more time and energy marketing staff. Public debt collection electricity customers work is to reflect the quality of service providers and management of the important window. Due to various reasons, its electricity is always difficult to timely zero, has become a puzzle for power supply companies. How to improve the working methods, meet the needs of public customers and provide more convenient and low-carbon electricity collection methods is not only the need of the electricity supply enterprises to improve the electricity recovery rate, but also the pursuit of enhancing the power supply service. In recent years, State Grid Shaoyang Power Supply Company to achieve electricity