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无论2G还是TD网络,当前没有一个自动化、直观、可操作性较强的工具,能够将网络客户感知呈现出来,实现客户网络投诉与网络运行情况的直接关联。从客户感知角度,目前仅仅限于对于被动受理投诉的人工分析,随着客户量、投诉量的不断增加,海量数据的人工分析已不能满足需求。需要有一个对网络业务的检测系统,对异常情况进行记录与自动统计,以此更贴切的反映客户对网络的普遍、真实感知。实现变被动投诉分析,为主动监测分析。基于上述情况,我们需要一个便捷的工具,将TD网络现状进行点播式呈现,帮助我们结合客户投诉的分布,准确反映出网络、终端等各个因素上存在的问题,使终端、网络信号、业务原因不再错综复杂难以分辨,突现出主要矛盾,抓住主要矛盾,优先解决主要问题,使客户网络感知提升工作落地点更明确,更有的放矢。
No matter 2G or TD network, there is not an automated, intuitive and operability tool that can present the perception of network customers and realize the direct connection between customer network complaints and network operation. From the perspective of customer perception, it is only limited to the manual analysis of the passive acceptance of complaints. With the increasing volume of customers and complaints, the manual analysis of huge amounts of data can not meet the demand. Need to have a network of business testing system for abnormal records and automatic statistics in order to more closely reflect the customer’s network of the general, real-world perception. To achieve change passive complaint analysis, to take the initiative to monitor and analyze. Based on the above situation, we need a convenient tool to present on-demand TD network status, help us combine the distribution of customer complaints, accurately reflect the network, the terminal and other factors on the existing problems, so that the terminal, network signals, business reasons No longer complicated and difficult to distinguish, highlighting the major contradictions, seize the major contradictions, giving priority to solving major problems, so that customer perception of network enhance work landing site more clearly and more targeted.