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根据新《消法》的立法精神,结合第四十六条的条文内容,立法者没有再特别强调“申诉”与“投诉”的区别,2014年2月14日,国家工商总局出台了《工商行政管理部门处理消费者投诉办法》(以下简称《投诉办法》)取代了原《申诉暂行办法》。在此,笔者试结合新《投诉办法》条文内容,与原《申诉暂行办法》做简要对比,以进一步明确相关内容,加强《投诉办法》的学习贯彻。一、“三个灵活”要掌握1.管辖权更加灵活便民。《申诉暂行办法》第
According to the legislative spirit of the new “Consumer Law”, combined with the provisions of Article 46, the legislator did not particularly emphasize the difference between “complaint” and “complaint”. On February 14, 2014, the State Administration for Industry and Commerce Promulgated the “Administrative Measures for Handling Consumer Complaints by the Administration for Industry and Commerce” (hereinafter referred to as the “Complaint Measures”), replacing the original Interim Measures for Complaints. Here, I try to combine the contents of the new “Complaints Measures” with the original “Interim Measures for Complaints” to make a brief comparison to further clarify the relevant content and strengthen the “Complaints” study and implementation. First, “Three flexible ” To grasp 1. Jurisdiction more flexible and convenient. Interim Measures for Complaints