传统的质量保证解决方案在今天看来具有许多的局限性,把座席视为主要关注对象、低效率的工作流程、难以衡量效率指标、与其他重要体系缺乏联系等缺陷,使得质量保证解决方案的重塑迫在眉睫。作为首屈一指的集成交互记录、分析和人力资源优化解决方案的咨询企业,声纹国际公司(VPI)给出了自己的答案。 Traditional quality assurance solutions appear to have many limitations today, with agents as their primary focus, inefficient work processes, difficulty measuring efficiency metrics, lack of linkages with other critical systems, and the like, making Quality Assurance Solutions Reshaping is imminent. As the leading consulting firm that integrates interactive records, analytics and human resource optimization solutions, Voiceprint International (VPI) gives its own answer.