从顾客体验、与顾客交互、内部管理三个方面深入分析杭州黄龙智慧饭店的服务创新,进而提出智慧饭店建设应依据自身定位进行战略选择,核心依旧在于满足顾客个性化需求,智慧服务是建设主体,智慧科技是实现服务的手段。 From the customer experience, customer interaction, internal management, three aspects of in-depth analysis of Hangzhou Huanglong Smart Innovations in service innovation, and then proposed intelligent hotel construction should be based on its own strategic positioning, the core is still to meet the needs of individual customers, the wisdom of service is the main building Wisdom technology is the means to achieve service.