长期以来,我国各级档案馆实行的是机关工作制度和工作方法,“衙门”作风较浓。不少利用者和群众反映的“门难进,脸难看,话难说,事难办”的状况至今并未彻底根除。多少年来,我们习惯于按部就班,等“客”上门。当利用者进得门来,“你是哪个单位的?叫什么名字?有证件吗?”等询问加审问的口气和话语从我们的工作人员中脱口而出,十分自然而习惯。阅览中,措词往往更加严肃和严历。笔者曾目睹有位责任心很强的工作人员履行职责时的情景,该同志面对十几位查档者郑重宣布:“严禁……”,“不许……”,“违者给予……”一个”请”字也听不到,都是命令式和强制性的语言。再加上那一副居高临下的表情和总欲捕捉点什么的眼神,实令笔者别有一番滋味在心头。利用者离馆 For a long time, the archives at all levels in our country have implemented the working system and working methods of the organs. The “Yamen” has a strong style of work. Many users and the masses have not completely eradicated the situation that “the door is hard to come by, the face is ugly, the words are hard to say and the difficult things are done.” Over the years, we are accustomed to step by step, such as “customer” door. When users come in and ask, “Which name do you have, what is your name, and if you have a credential?” Etc. It is natural and customary to ask interrogative tones and discourses out of our staff. Reading, the wording is often more serious and strict calendar. The author has witnessed the scene of a responsible staff member performing his duties. The comrade confronts more than a dozen archives solemnly declaring: “No ...”, “No ...”, “Offender to give ...” A “please” can not hear, are both imperative and mandatory language. Coupled with that commanding expression and the total desire to capture what the eyes, so I do not have a taste in my heart. Users leave the hall