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北京地安门副食商场本着“以诚招天下客”的服务精神,一手抓商品质量,一手抓服务质量,杜绝伪劣商品,以良好的商业信誉连续5年被评为“北京市物价计量信得过单位”,1991年跨入国家二级商业企业行列,商场领导积极推行“三化”,即:商品质量标准化;业务管理程序化;营业服务规范化的管理模式,使商场服务质量不断提高。 商品质量标准化 地安门副食商场一贯重视商品
Beijing Di’anmen Non-staple Food Market is in line with the service spirit of “recruiting customers from all over the world”. It has grasped commodity quality on one hand and quality of service on one hand, eliminated fake and shoddy goods, and has been awarded “Beijing commodity price measurement trustworthiness for 5 consecutive years with good business reputation”. The unit entered the ranks of the second-tier commercial enterprises in China in 1991. Leaders of the mall actively promoted the “threeizations,” namely, the standardization of commodity quality, the proceduralization of business management, and the standardized management model for business services, which has continuously improved the service quality of shopping malls. Standardization of commodity quality