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社会生产力的不断提高及人民健康需求的日益扩大促进了我国医疗卫生事业的蓬勃发展。随着公立医院改革的不断深入,运用现代科学管理方法,提升团队综合服务效能已成为新时期医院管理工作的重要内容之一。效能是指选择合适的目标并使其实现的能力,即去做正确的事情的能力。包括两方面的内容:一是所设定目标必须适当;二是目标必须能够实现[1]。FOCUS-PDCA程序是美国医院组织(HCA)于20世纪90年代创设的一项持续质量改
The continuous improvement of social productive forces and the ever-increasing demand for people’s health have promoted the vigorous development of China’s medical and health undertakings. With the deepening of public hospital reform, using modern scientific management methods to enhance the effectiveness of integrated services has become an important part of hospital management in the new era. Effectiveness refers to the ability to choose the right goal and make it happen, that is, the ability to do the right thing. Including two aspects: First, the set goals must be appropriate; Second, the goal must be able to achieve [1]. The FOCUS-PDCA program is an ongoing quality change created by the American Hospital Organization (HCA) in the 1990s