语言是人类最重要的交际工具,人们运用语言进行交流思想,沟通感情,组织社会活动,开展社会斗争。语言是以语音为外壳,以词汇为建筑材料,以语法为结构规律而构成的体系。人民调解员的主要工作职责是调解民间纠纷,其根本方法是运用语言对当事人进行说服、教育、疏 Language is the most important communication tool of human beings. People use language to exchange ideas, communicate feelings, organize social activities and carry out social struggles. Language is a system with phonetic sounds as shell, vocabulary as building materials and grammar as structural rules. The main function of the people mediator is to mediate civil disputes. The basic method is to persuade and educate the parties by using language.