上海上菱冰箱厂的领导只要到外地出差办事,总要挤时间走访当地用户和维修点,听取顾客对产品质量和维修工作的反映,这已是他们的习惯了。北京一用户三年前购买的一台上菱冰箱,定时器坏了,用户给当地维修中心打了一个电话,维修人员很快就上门修好了定时器。上菱冰箱厂在市场不景气的情况下,销量年年稳步 As long as the leaders of Shanghai Shangling Refrigerator Factory go to work on a business trip abroad, they always have to spend time visiting local users and maintenance sites to listen to customer feedback on product quality and maintenance work. This is their habit. When a user in Beijing bought a Shangling refrigerator three years ago, the timer was broken, the user called the local service center, and the maintenance staff quickly fixed the timer. Shangling Refrigerator Factory, sales steadily year after year in the market downturn