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医院后反馈是指病人在医院门急诊后、住院出院后及医疗终结后,对医院以医疗为中心的各种活动的信息反馈和总结。因此,它是一种事后控制,是一种纠偏行为,也是一个信息传递过程。对促进医院全面建设和整体提高具有重要意义,也是医院管理者不可偏废和忽视的一个重要方面。1 医院后反馈的方法1.1 随访:一是由分管医疗、护理、医德医风和后勤保障的人员组成随访小组实施随访。二是确定医院后反馈内容并制定医院后反馈内容表。三是在随访对象(病人及其随同人员)门、急诊医疗活动后或住院病人出院结账后,通过询问、填写反馈表、走访或信访医疗单位等方式粗线条地获取相关信息。一般每半年进行一次。1.2 医疗终末回顾:反映整个医疗过
The post-hospital feedback refers to the feedback and summary of the hospital’s medical-centered activities after hospital emergency, hospital discharge, and medical end. Therefore, it is a post-event control, a corrective action, and a process of information transfer. It is of great significance to promote the overall construction of the hospital and overall improvement, and it is also an important aspect that hospital administrators cannot neglect and neglect. 1 Method of post-hospital feedback 1.1 Follow-up: First, a follow-up team consisting of personnel in charge of medical treatment, nursing, medical ethics, and logistical support performed follow-up. The second is to determine the post-hospital feedback content and formulate the post-hospital feedback content table. Thirdly, after the follow-up objects (patients and their accompanying personnel), after the emergency medical activities, or after the inpatients were discharged from the hospital, the relevant information was obtained in a rough manner by asking questions, filling in feedback forms, visiting or petitioning medical units. Usually every six months. 1.2 Medical Endpoint Review: Reflects Medical Care