积极探索新形势下的信访工作方法,是石油企业在改革历程中必须解决的难题。信访工作是企业密切联系员工群众的桥梁、倾听员工群众呼声的窗口、体察员工群众疾苦的重要途径,是构建社会主义和谐社会的基础,是企业实现发展目标和战略的重要保障。近几年来,随着石油企业改革的不断深化,员 Active exploration of letters and calls in the new situation work methods is the oil companies in the reform process must be solved. The petition work is a bridge between enterprises in close contact with the masses of employees and a window to listen to the voices of the employees. An important way to understand the hardships of the employees and masses is the basis for building a harmonious socialist society and an important guarantee for enterprises to achieve their development goals and strategies. In recent years, with the deepening of the reform of oil companies, members