近年来,国资寿险业可谓是红红火火,蒸蒸日上。然而近期某机构在对1000名保户作问卷调查后发现:国资寿险公司的服务技能的确面临着挑战。问卷显示:有53.2%的客户对目前的服务表示不满意,其主要矛盾是费率的偏高和理赔中存在的效率问题。还有24.8%的保户反映出寿险公司回访管理的 In recent years, the state-owned life insurance industry can be described as booming, thriving. However, a recent survey of 1,000 policyholders found that the service skills of state-owned life insurers do face challenges. The questionnaire showed that 53.2% of customers were dissatisfied with the current service. The main contradiction was the high rates and the efficiency problems in the claims settlement. There are still 24.8% of policyholders reflect life insurance companies return management