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目的:针对人性化服务在门诊导诊中的应用进行探讨。方法:对其开展相应的健康教育,同时加强护患沟通,实施相应的人性化管理。结果:对照组满意度为92.0%,观察组满意度为98.8%,差异具有统计学意义(P<0.05)。结论:将人性化服务应用于门诊导诊中,其应用效果较好,可以有效的提高护理满意度。
Objective: To explore the application of humanized service in clinic guidance. Methods: To carry out the corresponding health education, nurses and patients at the same time to strengthen communication, the implementation of the corresponding humane management. Results: Satisfaction of the control group was 92.0%, satisfaction of the observation group was 98.8%, the difference was statistically significant (P <0.05). Conclusion: The application of humanized service in out-patient clinic has good effect and can effectively improve nursing satisfaction.