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随着全国各地“95598”客户服务中心的相继建立,其优越性和所存在的问题也日益显现出来,而客户服务中心,任重而道远。 所谓“三军未发,粮草先行”,统一的“95598”需要大力的支持,其中需要做好的前台工作也很多。1 人员的支持 以深圳供电分公司为例,其客户信息服务中心负责深圳地区156万客户的停电报修、用电业务咨询与投诉等业务,业务量非常大。目前平均日电话量达到4000多个,占全省供电
With the establishment of “95598” customer service centers all over the country, its superiority and existing problems are also increasingly apparent, and customer service centers have a long way to go. The so-called “three armed forces are not issued, forage first”, unified “95598” need strong support, which need to do a lot of front desk. 1 personnel support Shenzhen Power Supply Branch, for example, its customer information service center in Shenzhen is responsible for 1.56 million customers blackout repair, electricity business consulting and complaints and other businesses, the volume of business is very large. At present, the average daily telephone number reaches more than 4,000, accounting for the province’s power supply