美国通用设备公司经理费根在美国质量管理第44次年会上说:我公司推行全面质量管理40年,主要经验可总结为十诀。这十诀是: 1.质量是全企业的程序; 2.质量是靠用户评价的; 3.质量和成本是和而不是差; 4.质量必须靠个人和协作方共同实现; 5.质量是经营之本; Fagan, the manager of U.S. general equipment company, said at the 44th annual meeting of U.S. quality management: My company has implemented total quality management for 40 years, and its main experience can be summarized as Shiyan. These are: 1. Quality is the process of the whole company; 2. Quality is evaluated by users; 3. Quality and cost are and not bad; 4. Quality must be achieved by individuals and collaborators together; 5. Quality is The basis of management;