精神文明建设呼唤服务质量强蔚琨杨增贵（陕西省技术监督局黑龙江省技术监督局提高为人民服务的质量，是社会主义精神文明建设的重要内容，也是市场经济发展的当务之急。本文从深化质量管理这个角度，论述加强服务质量管理的必要性，提高服务质量的迫切性和加强服务质量管... The construction of spiritual civilization calls for a strong service quality Wei Young Yang Zenggui (Heilongjiang Provincial Bureau of Technical Supervision, Bureau of Technical Supervision to improve the quality of service for the people is an important part of the construction of socialist spiritual civilization, but also the most urgent task of market economy development.This paper deepens the quality management In this perspective, it discusses the necessity of strengthening quality of service management, the urgency of improving service quality and strengthening the quality of service management.