服务是什么呢？很难下一个准确的定义。 瑞典学者Ｃ．格尤宾斯的定义：“服务是一项或一系列活动，它具有无形的性质，一般会发生于客户与服务业雇员，或与供方的物质资源，或是与供方的规章制度的相互接触之中（但也未必一定如此）。服务是为了解决客户难题的。” 在我最初的 What is the service? It is difficult to accurately define the next one. Swedish scholar Geyoubins' definition: “Services are one or a series of activities that are intangible in nature and typically take place in the hands of client and service employees, or with the supplier's material resources, or with the supplier's rules and regulations (But not necessarily). The service is to solve customer problems. ”In my first