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高校图书馆依托其丰富的文献资料储备、浓厚的学习氛围和周到的服务体系,成为高校培养人才的第二课堂,也是学子们课后流连的主要场所。学子们在图书馆中与馆员的接触较多,馆员的态度、气质、服务理念不仅能够影响到学子的情绪和心态,还在很大程度上决定了图书馆的整体服务质量和水平。本文以高校图书馆员为研究对象,探析馆员在情绪管理能力方面存在的主要问题,并提出解决对策。
Relying on its rich literature and information storage, strong learning atmosphere and considerate service system, the university library has become the second classroom for cultivating talents in colleges and universities and also the main venue for students to hang out after class. Students in the library with more contact with the librarian, librarian attitude, temperament, service philosophy can not only affect the emotional and mentality of students, but also to a large extent determines the overall quality of service and level of the library. In this paper, college librarians as the research object, to explore the librarian’s main problems in the emotional management capabilities, and propose solutions.