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随着酒店业竞争的加剧、人民生活水平和需求层次的提高,现代酒3店业大都采用了客房服务中心的经营管理模式。酒店的客房中心服务人员一般不直接和客人见面,而是以礼貌热情的态度为宾客提供通讯服务。其工作质量的优劣,将直接影响酒店对宾客服务形象和酒店整体的服务质量。因此,客房中心服务越来越受酒店决策层的重视。本文通过分析酒店客房服务中心在工作中存在的问题,同时探讨解决问题的方案,以便加强管理者对人员的管理理念。
With the aggravating competition in the hotel industry, the improvement of people’s living standards and the level of demand, most modern wine stores use the management mode of room service centers. Instead of meeting directly with the guests, the hotel’s in-room service staff generally provide guests with courteous and courteous service. The quality of their work will directly affect the hotel’s image of the guests and the hotel as a whole service quality. As a result, hotel room service is increasingly valued by hotel decision makers. This article analyzes the existing problems in the hotel room service center work, at the same time to explore solutions to problems in order to strengthen the management of personnel management concepts.