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CCMS系统模块采用主要核心软件部件客户关爱和服务、客户关系管理和业务信息储存库。从实现CCMS系统对客户服务功能、抄表和计量管理、收费和信用管理、电费记录保留,开单和单据打印、呼叫中心结合、市场分析和商业活动管理、联络和事务管理、帐务管理、客户因特网自助服务、统计和管理报表等管理。
The CCMS System Module uses the main core software components Customer Care and Services, Customer Relationship Management and Business Information Repositories. From the implementation of CCMS system to customer service functions, meter reading and measurement management, charging and credit management, electricity records retention, billing and document printing, call center integration, market analysis and business activities management, communication and transaction management, accounting management, Customer Internet self-service, statistics and management reports and other management.