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目的为缓解医院门诊挂号压力,医院开展多种方式的预约挂号渠道,保证充足的预约号源,预约挂号即方便病人挂号,节省时间,又改善了医院环境。方法对2013年1月至2013年12月病人预约人员及病人满意度调查。结果预约挂号的开展及宣传,预约挂号病人数明显上升,在护理部进行患者满意度调查中,门诊病人满意度由91%上升至99%以上。结论通过对病人开展多种形式的宣教和对预约服务的方式、方法进行改进,显著提高病人的认知力,提高患者的满意度。
The purpose is to alleviate the pressure of hospital outpatient registration, the hospital conducts a variety of ways to reserve a registered channel, to ensure adequate reservation source, appointment registration is to facilitate patient registration, save time and improve the hospital environment. Methods A survey of patient appointment and patient satisfaction from January 2013 to December 2013 was conducted. Results Appointment registration and publicity were carried out. The number of registered patients increased significantly. Satisfaction of outpatients rose from 91% to over 99% in patient satisfaction survey conducted by Nursing Department. Conclusion Through carrying out various forms of missionary work and ways of booking services for patients, the method is improved to significantly improve the patient’s cognitive ability and improve patient satisfaction.