论文部分内容阅读
目的研究分析优质护理病房护理人员的压力源及应对方式,为优质护理病房护理人员采取针对性措施减轻压力提供理论依据。方法对该院120名优质护理病房护理人员进行压力源问卷调查,以不记名方式自愿填写护理工作压力源问卷调查,汇总问卷,进行分析、统计。此外将120名优质护理病房护士随机等分为对照组和实验组,对照组护士不采取任何措施应对压力源,实验组护士采取为期半年针对压力源的应对措施,评估实际效果。结果分析调查问卷后,发现工作量大且福利待遇差、优质护理中个性化服务需求问题、定期绩效考核与奖金分配相关联、工作性质社会地位低、护患及同事间人际关系问题等是护理人员的主要压力源。实验组护士在采取应对措施后其症状自评量表中的得分明显优于应对前及对照组护士,差异有统计学意义(P<0.05)。结论具体分析优质护理病房护理人员的压力源,并采取应对措施,可以显著减轻护理人员的工作压力,提升工作效率和护理服务质量。
Objective To study and analyze the stressors and coping styles of nursing staffs in quality nursing ward and to provide theoretical basis for them to take targeted measures to reduce their stress. Methods A total of 120 high-quality nursing ward nurses in the hospital were surveyed by means of stressor questionnaires. Anonymous questionnaires of nursing work stressors were filled in by anonymous form, and the questionnaires were summarized and analyzed. In addition, 120 high-quality nursing ward nurses were equally divided into control group and experimental group. The control group nurses did not take any measures to deal with the pressure source. The experimental group of nurses took a half-year response to the stressors to evaluate the actual results. Results Analysis of the questionnaire, found that workload and welfare benefits are poor, high-quality care in the individual needs of the service, regular performance appraisal and bonus distribution is related to the nature of the work of low social status, nurses and colleagues and other interpersonal problems such as care The main source of stress. The score of self-rating symptom scale in experimental group was significantly better than that of nurses in pre-treatment and control groups after taking countermeasures (P <0.05). CONCLUSIONS: Analyzing the stressors of nursing staffs in high-quality care wards and taking countermeasures can significantly reduce the work pressure of nurses and enhance the work efficiency and the quality of nursing services.