世纪的钟声，迎来一个崭新的世界。美国著名质量管理专家朱兰博士指出： 20世纪是生产力的世纪， 21世纪则是知识与质量的世纪。全球性的质量竞争日益突出，质量将成为新世纪的主题，我们必须迎接它的挑战。谁拥有质量便拥有市场，谁拥有市场便拥有未来。 　　一、质量、管理、 The bell of the century, ushered in a new world. Dr. Zhu Lan, a famous American quality management expert, pointed out: The 20th century is the century of productivity and the 21st century is the century of knowledge and quality. As global quality competition becomes more prominent and quality will be the theme of the new century, we must meet its challenges. Who owns the quality of the market, who owns the market will have the future. First, the quality, management,