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对政府而言,公共危机既是挑战也是契机。在危机即将或正在发生的时候,政府的态度、措施、指令等反映出政府组织的管理能力和效力,公共危机是检验政府能力的重要标准,是对政府形象的重要考验。另一方面,良好的政府形象可以增强公民对政府的信任度,保障政令畅通,有利于化解危机;不良的政府形象则会瓦解公众对政府的信任,给政策运行带来负面的影响,甚至可能导致危机升级。
For the government, the public crisis is both a challenge and an opportunity. At the imminent or ongoing crisis, the government’s attitudes, measures and directives reflect the management capabilities and effectiveness of government organizations. Public crisis is an important criterion for checking government capabilities and an important test of the government’s image. On the other hand, a good image of the government can enhance citizens’ trust in the government, safeguard the smooth flow of government decrees and help to resolve the crisis. A bad government image can disrupt the public trust in the government and may even have a negative impact on policy operation. It may even Lead to crisis escalation.