一、质量方针一丝不苟、支支一流、一包一箱、不优不休二、接待承诺来信必复、来电必答、来访接待、认真处理三、五个零服务承诺服务交流“零”距离、服务质量“零”差错、服务流程“零”障碍、服务信息“零”延误、服务知识“零”空白 First, the quality of meticulous mettle, first-class support, a pack of a box, unscrupulous Second, the acceptance of the letter will be repeated, calls will be answered, reception, seriously handle three or five zero service commitment , Service quality “zero ” error, service process “zero ” obstacle, service information “zero ” delay, service knowledge “zero ” blank