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六西格玛管理方法是一种风行于企业的管理工具,它倡导从顾客的角度出发,以事实为依据,用数据说话,依靠统计工具,找出问题的关键点所在,进而采用有效的措施进行改进,并能持续提高和改善。从2001年起,浙江台州医院就开始引入六西格玛进行医院管理,8年来,该医院结集了200多个六西格玛项目。本组文章聚焦在六西格玛管理方法是如何提高门诊工作效率这一问题上,该院的实践证明,这一管理方法在提高医疗质量、减少医疗差错、降低成本、减少浪费、实现顾客满意度和忠诚度、塑造医院文化等领域都有奇效,值得在医疗行业大力推广。
Six Sigma management method is a popular management tool in the enterprise, it advocates from the customer’s point of view, based on facts, using data to speak, rely on statistical tools to find the key point of the problem, and then use effective measures to improve, And can continue to improve and improve. Since 2001, Zhejiang Taizhou Hospital began to introduce Six Sigma for hospital management. Over the past eight years, the hospital has brought together over 200 Six Sigma projects. This article focuses on how Six Sigma management practices improve the efficiency of outpatient work. The practice of this hospital has proved that this management approach is of great importance in improving the quality of medical care, reducing medical errors, reducing costs, reducing waste, achieving customer satisfaction and loyalty Degree, shaping the hospital culture and other fields have miraculous, it is worth in the medical profession to promote.