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在深圳市第二人民医院住院部中心药房成立品管圈(QCC)小组,按照主题选定、拟定活动计划书、现状把握、目标设定、解析、对策拟定、对策实施与检讨、效果确认、相关指标标准化、检讨与改进等十个步骤实施,出院带药病人在中心药房窗口取药的时间由原先的6.18 min减少为现在的2.08 min,有效缩短了住院病人出院带药时间,提高了药师们的工作效率,也提升了医院的药学服务质量。
The QCC group was set up in the pharmacy of the Inpatient Department of the Second People’s Hospital of Shenzhen. According to the topics selected, an activity plan was drafted to grasp the status quo, set goals, analyze and formulate measures, implement and review the measures, confirm the results, Standardization of relevant indicators, review and improvement of the implementation of ten steps, discharged patients with drugs in the center pharmacy window taking time from the original 6.18 min reduced to the current 2.08 min, effectively reducing the inpatient discharge with medication time and improve pharmacists Their work efficiency, but also enhance the hospital’s pharmaceutical service quality.