人保公司分业经营后,财产险公司如何发挥自身优势,重塑良好的社会形象,促进业务持续、快速、健康发展,是摆在财产险公司各级领导干部面前的新课题。中保财险宜春分公司结合当地实际,从抓服务质量入手,在全地区开展以保险承诺服务为主题的文明优质服务活动,有力地促进了业务的发展。 一是更新服务观念。宜春分公司领导按照“以人为本、效益优先”的指导思想,本着“团结、求真,务实”的精神,更新服务观念,多次召开会议,认真研究布置向保户提供承诺服务活动,把文明优质服务当作竞争取胜、发展业务的根本措施。使公司上下清楚地认识到:随 After PICC runs its own operations, it is a new task for property insurance companies to play their own advantages, reshape the good social image and promote the sustained, rapid and healthy development of their businesses in the face of the leading cadres at all levels of property and casualty insurance companies. CPIC Yichun Branch combined with local conditions, starting with the quality of services, in the region to carry out the insurance commitment service as the theme of civilized quality service activities, effectively promoted the development of the business. First, update the service concept. The leaders of Yichun Branch updated their service concept according to the guiding ideology of “people-oriented and benefit first” and updated their service concept. They held meetings for many times and earnestly studied and arranged the provision of commitment service activities to policyholders, Quality service as a competitive win, the fundamental measure of business development. Make the company clearly recognize: up