一、心智模型心智模型是指保存在人的大脑中对于外界客观存在的固有观点。就档案网站而言,用户的心智模型是指用户与网站分类目录体系交互时的内在概念记录,是描述网站分类目录体系的目标和形式,解释体系功能,预测体系未来状态的用户知识结构。通常情况下,心智模型指导人的行为包含了信息输入输出、信息存储以及信息查询等系列过程问题。在与档案网站分类目录体系交互中,用户 First, the mental model mental model is stored in the human brain for the objective existence of the outside world's inherent point of view. For archival websites, the user's mental model refers to the internal concept record when the user interacts with the website's classified directory system, and is the user's knowledge structure that describes the target and form of the website's classified directory system, explains system functions and predicts the future status of the system. Usually, the mental model guides the behavior of a series of process problems including information input and output, information storage and information inquiry. In the interaction with the archive site cataloging system, users