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档案馆公共服务评价的基础在于构建指标体系以及确定指标之间的相对重要性。借助平衡计分卡这一理论分析框架,论文构建了包括用户、内部流程、财务、学习和成长四个维度的指标体系。通过设计Likert量表测量重庆和广东梅州两地档案馆从业人员对各项指标重要性的认知,并且以层次分析法进行数据分析和处理,论文进一步以实践工作者的专业判断为基础确定了指标之间的相对重要性。
The foundation of public service evaluation of archives lies in the construction of index system and the relative importance of determining the index. With the theoretical framework of Balanced Scorecard, the paper constructs an index system including four dimensions: user, internal process, finance, learning and growth. Through the design of Likert scale to measure the cognition of the importance of each index among the employees in archives in Chongqing and Guangdong and Meizhou, and the data analysis and processing by AHP, the paper further determined by the professional judgment of practitioners The relative importance of indicators.