当今世界,危机此起彼伏。著名的危机对策研究专家C·F赫尔曼对危机的定义是:“威胁到决策集团优先目标的一种形势,在这种形势中,决策集团作出反应的时间非常有限,且形势常常向令决策集团惊奇的方向发展。”具体地说,危机就是人们不愿面对、不可预期、难以控制的 In today’s world, crises come one after another. Crispin Herman, a well-known expert on crisis countermeasures, defines the crisis as “a situation that threatens the priorities of decision-making groups, in which the decision-making groups respond very little and the situation often leads to The decision-making group is in a surprising direction. ”Specifically, the crisis is one that people do not want to face, unpredictable, and difficult to control