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本文介绍了黑龙江联通关于“垃圾短信一体化管控体系”建设的主要内容,阐述了实施一体化管控工作思路及综合治理协同机制,包括健全管理模式、优化工作方式、规范操作流程、建立主动拦截平台等方面内容,实现了在最短的时间内,降低了垃圾短信问题带来的负面影响,提升了客户服务水平和感知质量,保障了客户权益,树立了公司良好的社会形象和品牌形象。
This article introduces the main contents of Heilongjiang Unicom’s construction of “Spam Integration Management and Control System ”, elaborates on the implementation of integrated management and control ideas and comprehensive management and coordination mechanism, including sound management, optimization of work methods, standardization of operational procedures, the establishment of an initiative Intercepting the platform and other aspects of the content, to achieve the shortest possible time, reducing the negative impact of spam problems, improve customer service and perceived quality, protect the rights and interests of customers and establish a good corporate social image and brand image.