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10月22日,联想集团召开“联想集团面向电子商务暨联想 CaIl Center 产品发布会”,发布了联想电子商务系列解决方案的第一个产品——采用 CTI2技术的Call Center,并正式宣布进军电子商务业务。采用 CTI2技术的 Call Center 是联想集成系统有限公司产品。与 CTI 技术比较,CTI2技术解决了复杂的交互式问题处理、人性化服务、模糊响应与灵活处理、线路与人员、重复查询、工作分配与追踪、录音存证与取证、服务对话品质等诸多问题。在此基础上
On October 22, Lenovo held the “Lenovo Group’s e-commerce and Lenovo CaIl Center product launch conference” and released the first product of the series of Lenovo e-commerce solutions - Call Center using CTI2 technology and officially announced its move to Electronics Business business. Call Center using CTI2 technology is a product of Lenovo Integrated Systems. Compared with CTI technology, CTI2 technology solves many problems such as complicated interactive problem handling, humanized service, fuzzy response and flexible processing, line and personnel, repeated inquiry, work assignment and tracking, voice recording and evidence gathering, service dialogue quality and so on . on the basis of