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The paper reports research findings from a field study on accidental ICT help-seeking behaviors in Huifeng West Village and Tuhe Village of Jinghai County,Tianjin.By employing field observation and in-depth interviews,the relations between local residents’ access to and usage of ICT and their social capital are described:seniors tend to rely on bonding social capital when confronting with difficulties in using mobile devices and computers;the middle-aged always make use of bridging and bonding social capital to shoot ICT troubles and prefer to bridging;children and young adults generally ask for help from friends,or after-sales services in their bridging social capital.
The paper reports research findings from a field study on accidental ICT help-seeking behaviors in Huifeng West Village and Tuhe Village of Jinghai County, Tianjin.By employing field observation and in-depth interviews, the relations between local residents’ access to and usage of ICT and their social capital are described: seniors tend to rely on bonding social capital when confronting with difficulties in using mobile devices and computers; the middle-aged always make use of bridging and bonding social capital to shoot ICT troubles and prefer to bridging; children and young adults generally ask for help from friends, or after-sales services in their bridging social capital.