来信、来访是人民群众向党和政府反映意见、建议及党和政府体祭民情的重要渠道之一。这项工作的特殊性要求在处理信访时,尤其是以党政机关名义处理信访时须把握住一定的尺度,使来信、来访者既得到妥善、满意的答复、安置,又不出现处理结果与国家现行的相关法律、政策相抵触的情况。一 党政机关的信访部门、人员在处理信访事务的过程中,首先需要把握的尺度是相关的法律、政策尺度。在所有的信访事务中,几乎都涉及国家和各个行业、部门颁布、制定的相关法律、政策。无论是以国家名义还是以行业、部门名义颁布的法规、政策,只要是正式颁布实施的,就具备一定的规范、约束力。 当前,人民群众的来信、来访,一般地说,总是同集体(集团)、个人的经济或其它方面的利益相关。国家实行的改革开放政策,涉及国家、地方、集体与个人利益格局的调整;社会主义市场经济的发展,更为大众提供施展经济才能的广阔舞台。公民在进行经济活动时必须遵循国家的相关经济政策,当公民认为国家政策同自我经济活动产生矛盾时,便可能用信访方式寻求解决。处理这类问题,都涉及政策性且内容复杂难以把握。因此,政策尺度问题在信访事件的处理中成为首要、突出的问题。 人民群众来信、来访提出的问题要政府部门回答、解决。解决这些问 Letters and calls are one of the important channels through which the masses of the people respond to the opinions and suggestions of the party and the government as well as the sacrificial feelings of the party and the government. The particularity of this work requires that when dealing with letters and visits, especially when dealing with letters and visits in the name of party and government organs, we must grasp a certain scale so that both the letters of letters and visitors will receive proper and satisfactory answers, resettlement and no results of treatment The existing laws and policies of the state are in conflict with each other. The petitions department and personnel of a party and government organs must, in the process of handling letters and visits, firstly need to grasp the relevant laws and policies. In all letters and visits, almost all involve the relevant laws and policies promulgated and formulated by the country, various industries and departments. No matter the laws and regulations promulgated in the name of a country or in the name of an industry or department, as long as they are promulgated and implemented formally, they will have a certain standard and binding force. At present, people’s letters and visits are, in general, always related to the economic interests or other interests of the collective (group) and individual. The reform and opening up policy implemented by the state involves the adjustment of the interest pattern of the state, the localities, the collectives and individuals. The development of the socialist market economy provides the general public with a broader stage for displaying economic talents. Citizens must abide by the relevant economic policies of the state in carrying out their economic activities and may seek solutions by letter and visit when citizens think that there is a contradiction between their national policies and their own economic activities. To deal with such issues, are involved in the policy and complex content difficult to grasp. Therefore, the issue of policy standards has become the first and most prominent issue in the handling of letters and visits. Letter from the people and the questions asked by the visitors should be answered and solved by the government departments. Solve these questions