2000年计算机产品服务用户满意度调查结果显示,在台式PC、笔记本、服务器、显示器、打印机、扫描仪、UPS、Modem等八个产品领域中拔得头筹的生产商分別是联想、方正、IBM、三星、HP、Microtek、APC、致福GVC。其中良好的服务已成为IT厂商竞争力和综合实力的体现,成力消费者选购产品的最重要的考虑因素之一。在获奖的八家企业中,多家厂商已是第二次甚至第三次蝉联冠军。他们纷纷在各自的领域推出个性化服务,如:产品意外保险、上门维修(无论产品的价格高低)及网上维护等。值得欣喜的是,在获奖的八家企业中,有两家公司是国內企业,这说明国內IT生产厂商在技术与产品丰富的同时,开始打出“服务”牌,改变了国外企业一统服务市场的旧格局。获奖厂商对于服务的共同感受是:在互联时代,IT产品服务的特点是以消费者为中心的人性 According to the survey of customer satisfaction of computer products and services in 2000, the top manufacturers in the field of eight products including desktop PCs, notebooks, servers, monitors, printers, scanners, UPS and Modem are Lenovo, Founder, IBM, Samsung, HP, Microtek, APC, Blessing GVC. One of the good service has become a reflection of the competitiveness and overall strength of IT vendors, one of the most important considerations for consumers to buy products. Among the eight award-winning companies, a number of manufacturers have been the second or third consecutive championship. They have introduced personalized services in their respective fields, such as accident insurance products, home repair (regardless of the price of the product) and online maintenance. Fortunately, two of the eight winning companies are domestic enterprises. This shows that while domestic IT manufacturers start to make “service” cards while technology and products are abundant, they have changed the unified service of foreign enterprises The old pattern of the market. The winning vendors’ common perception of service is that in the age of the Internet, IT product services are characterized by consumer-centered humanity